In order to make sure your experience is a good one, we've put together some of the important information about how things work at our practice.
What to expect from us
We rarely run behind; our goal is for the doctor to see you at your appointment time. We know your time is important too, and we do not want to rush your care.
We operate on an appointment basis, but if you have an urgent issue, please call us. We can usually accommodate true urgencies the same day. If you have a life-threatening emergency, call 911.
You can request refills in person, by phone, online (secure), or by regular email (be aware emails are not secure). We normally take care of prescription refills the same day, but please allow up to 2 business days for them to be done. We will notify you when your prescription is ready or has been sent to the pharmacy.
We will call you back the same day--as soon as we are able.
Please allow up to one business day for a response. We will not send details about your medical care via regular (unsecured) email unless you tell us we can.
Please call the main number to reach the on-call physician regarding urgent issues after hours. You may need to leave a message. Your call will be returned as soon as possible. If you have a medical emergency, you should go to the emergency room or call 911. For routine issues, please call us during our normal hours, or you may leave a routine voicemail.
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What we expect from you
Please be on time; we ask our patients to show up at least 15 minutes before their appointment times so we have time to get them ready to see the doctor at their appointment time. We rarely run behind. If you are too late, you may be asked to reschedule.
Please cancel if you are unable to make it to an appointment.
If you are a new patient, please bring a picture ID. We do not need any proof of insurance.
Be sure to bring a form of payment to your visits (cash, check, or credit card); we expect payment at the time of service.
If you are on any medications, including vitamins, supplements and herbal medications, please bring a written list of them to each office visit (even if you have come before). It is extremely important for us to verify your medications, and we do this every time you come in.